General
1.1 This statement provides information on the policies of Mart@Here (our Company) under the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong (“Ordinance”).
1.2 Terms used in this statement shall,unless otherwise specified, be construed in accordance with the Ordinance.
Purpose of collection of personal data
2.1 The provision of any personal data by you or on your behalf to our Company shall be voluntary and shall be deemed to authorize our Company to collect, retain, update and useyour personal data for the purpose of clause 2.2 below.
2.2 The personal data provided by you or on your behalf to the Businesses from time to time as well as all other personal data related to you collected and held by our Company will beused for the following purposes:
(1) Processing your application for membership of the loyalty programs our of company
(2) Operating daily for provision of goods,facilities and services to you;
(3) Providing additional goods, facilities and services to you as they may arise from time to time and collecting outstanding amount payable by customers;
(4) Updating and verifying your identity and other information in accordance with relevant laws;
(5) Marketing and direct marketing purposes, including the service or products of selected business partners, and issuing any advertising and/or marketing materials to you;
(6) Conducting statistics and market research for the purpose of providing products or services to you;
(7) Performing statistical analysis of your habit and behaviour in order to design suitable products and services to you;
(8) Making such disclosures as may be required for any of the above purposes or by law;
(9) Achieving any other lawful purposes relating to any of the aforesaid purposes; and
(10) Enforcing any legal or other rights that our Company may have against you in respect of our Company
2.3 For the purposes stipulated in clause 2.2 above, any employee of our Company shall be entitled to inspect the personal data provided by you.
Use of personal data
Our Company will ensure the confidentiality of collected personal data but may provide such information to the following parties (including parties within as well as outside the Hong Kong Special Administrative Region (“Hong Kong”)) for the purpose of implementing the“purpose of collection of personal data” mentioned above:
(a) Any agent, contractor or third-party service provider who provides administrative, telecommunications, computer, or other services our Company
(b) Any agent authorized by our Company from time to time to process personal data of our customer.
(c) Any business partner selected by our Company
(d) Any other members of our Company, within as well as outside Hong Kong.
(e) Auditors, consultants or legal adviser(s) of our Company, within as well as outside Hong Kong;
(f) Any other person under a duty of confidentiality to our Company; and
(g) Any of the actual or proposed assignees or transferees of our Company.
4. Duty of confidentiality
3.2 Our Company shall exercise reasonable endeavors to ensure that the personal data provided by you shall be kept confidential and be placed in secure locations.
3.2 Our Company shall further exercise reasonable endeavors to ensure the integrity, prudence and competence of the persons who have access to such data.
In compliance with any law in Hong Kong,our Company may disclose the personal data provided by you to governmental authorities or other regulatory bodies or persons.
4.1 By assessing our Company through Shopline’s website (“Site”), you shall be deemed to agree to the terms and conditions in this statement.
4.2 All reasonable efforts are made to ensure that any personal data held by our Company from time to time through the Site is stored in secure and safe storage.
4.3 Our Company may use“cookies” on the Site so as to:
(a) enable tighter security;
(b) enable you to complete the application process;
(c) personalize the Site for you; and
(d) build online profile for you.
You may disallow “cookies” at anytime on your web browser.
Your rights
5.1 In the event that you have objections to any use of the personal data in accordance with clause 2 or any provision or disclosure of such data in accordance with clause 3 above, please inform our Company in writing. The address of our Company is stated in the relevant forms/contracts executed between you and us. Our Company shall cease the use and/or provision or disclosure of such data upon confirmation of your request.
5.2 Unless you request our Company todispose of all personal data provided by you, you acknowledge that we shallretain all such personal data and may continue to deliver to you marketinginformation even after cancellation or withdrawal of your application formembership of any of the clubs organized by our Company or your membership insuch clubs, expiry of the warranty period of any goods supplied or serviceprovided by our Company or completion of any sale of goods or provision ofservices by our Company (as the case may be).
Access and correction request
6.1 You have the right to request access to and correction of your personal data in accordance with the Ordinance.
6.2 In the event that you intend to correct any personal data, please inform our Company in writing so that our Company shall be able to make the amendments accordingly.
6.3 Enquiries concerning the personal data collected, including access and corrections, should be addressed to the address stated in the relevant forms/contracts executed between you and our Company.
6.4 In accordance with the terms of the Ordinance, our Company has the right to charge a reasonable fee for the processing of any data access request. You agree to pay such fees.
If the customer does not wish our Company to use or provide to any other persons his personal data for use in direct marketing as described above, the customer may exercise his opt-out right by notifying our Company, in which event our Company must, without charge to the customer, cease to use or provide to other persons the customer's personal data for use in direct marketing.
The customer may provide his consent tour Company’s using or providing to other person his personal data for use in direct marketing as described above by notifying Our company, which the contact details are set out below, or through such other channel which the customer maybe advised of when providing personal data to our Company.
The person to whom requests for access to data or correction of data or for information regarding our Company's privacy policies and practices and kinds of data held and for any other communications herein-above described are to be addressed is as follows: -
Email：cs@marthere.hk or
Address: Rm T307, Cheung Sha Wan Wholesale Food Market,36 Yen Chow St West, Cheung Sha Wan, KLN, HK
Mart@Here: Customer Service Department
If there is any discrepancy between the Chinese and English versions, the Chinese version shall prevail.
